Refunds and Returns

Returns & Refund Policy

At Helm Paper Co, we take great care to ensure that every product is of the highest quality before it reaches you. As a small business, we are unable to accept returns unless the item is damaged, defective, or incorrect.

Damaged or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at contact@helmpaperco.com with:

Your order number

 Clear photos of the issue

Once reviewed, we will arrange for a replacement or full refund.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns for:

• Change of mind purchases

• Used or opened items

• Sale or discounted items

We appreciate your understanding, as this helps us keep our small business running smoothly.

International Orders

For international purchases, we follow the same no-return policy unless the item arrives damaged or incorrect. Please note that customs fees and duties are non-refundable.

Need Help?

If you have any questions or concerns, please reach out to us at contact@helmpaperco.com. We are always happy to assist and ensure that you have the best experience with our products.